As the Director of Process Excellence at Directed Action, Inc. Sam Hanna is an expert at business process improvement, Six Sigma, vendor management, Kaizen, risk management, change and operations management. Sam has extensive experience in cross-functional team leadership, call center improvement, banking, forecasting, financial services, strategic planning, operational excellence, customer experience improvement, business process mapping and business analysis. He frequently writes and posts articles to his LinkedIn account on subjects like Kaizen vs. Six Sigma.

Prior to working at Directed Action, Inc. Sam was the National Manager of Workforce Management and Kaizen for Toyota Financial Services and the Vice President of Operations at Bank of America. Sam received his bachelor’s degree from California State University, Fullerton and his MBA from the University of Southern California Marshall School of Business. Sam lives in the Los Angeles area with his family.